AWS Machine Learning Blog· Pasquale DeMaio·· 5 小时前AI 评分19
AWS 连续第四年入选 2026 Gartner Magic Quadrant for Contact Center as a Service 领导者
AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AI 导读
AWS 旗下 Amazon Connect 连续第四年获评 2026 Gartner Magic Quadrant for Contact Center as a Service 领导者。Amazon Connect Customer 是面向客户体验全生命周期的智能体 AI 解决方案，整合客户上下文、生成式与智能体 AI，并支持可审计操作及必要时人工介入。
来源：AWS Machine Learning Blog · aws.amazon.com